Rebecca Hibbert is responsible for HCI’s Sustaining Support Service line, providing service excellence in the ongoing support of EHR Systems while reducing total cost of ownership for hospitals and healthcare organizations.
She is a proven IT Support Professional who has successfully managed ITSM process and toolset implementations, transition and transformation programs, service delivery, and training for World-leading IT companies during the last seventeen years. ITIL certified and skilled at data analysis and interpretation, data-driven root cause analysis and process improvement, Rebecca manages the Sustaining Support Team currently providing 24x7 Epic, Cerner, and McKesson legacy support for clients in the UK, USA, and Canada.
For the 14th episode of our Monday Morning Healthcare IT Podcast Series, Tom sits down with MACRA expert Shaila Kapur. Tom and Shaila will be discussing what MACRA is, how organizations...More