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The HCI Group Data Migration Services

Managed IT Services for Healthcare

Healthcare organizations have invested heavily in technology with the promise of increased quality of care and reduction in cost while maintaining regulatory compliance and a competitive position in the market. Healthcare CIOs are under constant pressure to deliver on this promise in a dynamic industry where regulations, cost restrictions, skills/staffing issues, compliance and cyber security challenges compete for resources and funding. IT Managed Services provided by The HCI Group (HCI) can relieve pressure on Healthcare CIOs by transferring the responsibilities of technology and infrastructure to a trusted resource, resulting in access to greater efficiencies, reduction in operating costs and improved services.

HCI’s Managed IT Services for Healthcare Enable:

Reduction of Total Cost of Ownership (TCO)

Deploying HCI’s tools and IT servers help reduce operating costs by 20-45%. This decrease enables an increase in quality and productivity across the IT organization, ultimately allowing an improved patient experience and growth to the core business.

Additional Benefits of Reduction of TCO 

  • Prudent application of technology, tools, and processes (CMMI, ITIL, Six Sigma, etc.)
  • Leveraged purchasing power
  • Leveraged shared services
  • Strategic use of onsite and offsite support
  • Modernize existing systems and implementing new technologies

Improved Performance

  • Implement strong governance and communication
  • Facilitate collaboration between RRH and customers
  • Enhance opportunities for leveraging automation and analytics solutions
  • Engage stakeholders in dreaming sessions

Enhanced Capabilities

  • Implement an accountability-driven, performance-based culture
  • Introduce new technologies to further position
  • Improve the knowledge, skills and capabilities of staff

Improved Caregiver Experience

  • Critical systems availability (dial-tone always available)
  • Enable “doing the right things and doing things right”
  • Establish framework for innovation and operations
  • Measure and enhance customer satisfaction
  • Ensure continuity of performance
  • Implement methods for – and achieve – continuous service improvements

Managed IT Services for Healthcare Portfolio

The following areas are available as separate or complete solutions. The more integrated your managed services solution – the more savings!

Application Managed Services

  • Application architecture support, including clinical and non-clinical application platforms
  • Support for legacy environments and your most critical EHR systems

Contract Management

  • IT procurement
  • Service contract management
  • Third-party vendor management
  • Client direct invoicing


Proactive security operations with SOC and vCISO support

Data Analytics

  • Single-pane-of-glass analytics dashboards
  • Analytics to improve IT, clinical and financial performance
  • Enhanced customer experience
  • Reduced cost
  • Continuous quality improvementData Center Management

Data Center Management

  • Improved capacity and availability of data center operations leveraging ITIL, ISO and other key industry standards
  • Secure data
  • Improved disaster recovery and business continuity strategies

Enterprise Application Development

Proven SDLC methodology and integration for new and emerging technologies

Monitoring & Automation Management

  • Maximizes the efficiency of your staff by shifting repetitive support and triage tasks to automation solutions
  • Minimizes off-hours incidents and reduces the impact to users

Physical Security Management

  • ITIL proven processes
  • IT security and business management processes
  • Adherence to regulatory and industry standards

Program Management & Governance

Collaborative, goal alignment, flexibility and innovation

Server Management

Virtual/physical hardware and image management across Wintel, Unix and Linux platforms

Service Desk Support

Level 1 ITIL services and clinical/physician concierge

User Experience

Integrated IT service management solutions that consist of service desk, deskside support, application virtualization, workspace-as-a-service, proactive monitoring and management, automation and self-help enablement delivered in a concierge model


  • Instantiates unique location-aware secure workspaces
  • Hardware/software/image managed service with desktop support
  • Proactive issue response/resolution
  • Optimized environment reduces complexity
  • TCO reductions of up to 40%

Contact us to learn more or to schedule an assessment

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