The key attributes that differentiate the HCI Cerner Support Model include:

• Experienced Cerner Analysts – Knowledge and experience is the key. As part of HCI’s Cerner Support Desk, analysts are engaged to resolve tickets versus simply catching and dispatching to the client’s Tier 2 Cerner analysts. This results in a lower open-to-close time, thus improving end-user productivity and satisfaction.
• Reduction in Cerner Ticket Volume – Unlike other market solutions, HCI does not advocate a per ticket pricing model. Through Problem Management and Root Cause Analysis (RCA), HCI partners with the client to both prevent tickets from being originated as well as resolving tickets at the lowest level of support. Through this approach, HCI has consistently demonstrated the ability to reduce incoming ticket volume.
• BI & Data Analytics – Visibility across the support spectrum is crucial to lowering support costs. As such, HCI provides an interactive dashboard that takes into account the entire support team (HCI and Client). With visibility into labor distribution, clients are armed with the productivity measures required to make and measure management decisions. Secondly, it is through robust BI and Data Analytics that Problem Management and RCA is achieved; which is often lacking within a standard IT Service Management (ITSM) toolset alone. Lastly, HCI mines and correlates the ticket data in search of training deficiencies and opportunities to close those gaps in the spirit of the common goal to reduce ticket volume.
• Continual Process Improvement – Through an ITIL framework for ITSM, HCI takes a complete look at the support model from an end-to-end process versus being exclusively focused on just on the HCI delivery of a Cerner Service Desk. With an eye toward continuously strengthening the processes and taking a collaborative approach with its clients, HCI has proven to be able to move to the proverbial needles for ticket and backlog reduction, SLA adherence, open-to-close time, and a shift from incident and maintenance to that of enhancement opportunity.
• Client Engagement Manager (CEM) – A dedicated CEM is assigned for the day-to-day management of service delivery and operations. The CEM is backed by the HCI Sustain management team with clearly defined escalation paths. This undiluted focus is what allows for the delivery of outstanding service and more importantly, results. Here are some of the results one Service Desk client achieved in under 9 months:

Here are some of the results one Service Desk client achieved in under 9 months:

Revenue Cycle Management: Improve Charge Capture and Increase Net Revenue with Cerner Soarian Financials Software

Capture additional revenue and operate more efficiently by using Soarian Financials software to streamline the collection and management of financial data and clinical information.

Designed by Siemens to run on the next generation of healthcare information technology infrastructure, Soarian Financials uses a rules-driven approach to improve charge capture and increase first-pass clean claims.

From a single provider to a multi-entity organization, Soarian Financials improves revenue cycle management by standardizing processes across the enterprise, thus ensuring consistency in patient care and billing. Soarian Financials users can:

• Capture charges as they occur
• Create a unified patient database and billing solution
• Customize workflows for clinical specialties
• Embed payer rules
• Integrate clinical and financial information
• Future proof health IT systems by using service-oriented-architecture to adapt to evolutions in technology and changes in payment models.

The HCI Group helps healthcare organizations optimize charge capture processes and maximize net revenue by using Soarian Enterprise Revenue Cycle Management software to improve workflows. As experts in the design, build, and implementation of Soarian Financials applications, our experienced consultants can support you from assessment through optimization.

• Calculate your potential return on investment based on a true cost of ownership derived from our advanced product knowledge and experience in implementation.
• Automate charges that were previously manually entered through our understanding of Soarian charge rules and complex clinical workflows.
• Build a health IT system that meets your organization's specific needs but works around industry best practices.
• Assess your readiness for go-live through our detailed analysis of your support needs.
• Speed adoption through user-specific training.
• Ensure interoperability by testing integration with non-Soarian Financials systems.

The HCI Group's services for Cerner Soarian Financials systems include:

• Configuration and testing
• Computerized physician order entry (CPOE) setup
• Custom programming
• Process optimization
• Spreadsheet upload
• Training and Go-Live support
• Workflow analysis and design

At The HCI Group, our Cerner Soarian Financials consultants know more than the software. We simplify revenue cycle management, thereby producing benefits such as reducing days in discharged not final billed, write-offs for bad debt or rejected claims, and days in accounts receivable (AR). In helping you manage your revenue cycle more effectively, we assist you in improving the health of your organization and its patients.

Cerner Training Assessment

Training providers and staff on Cerner takes critical planning and knowledge. Does your organization have both? A Cerner training assessment conducted by The HCI Group identifies strengths and weaknesses in your strategy and staffing model and offers solutions for the pre-live, go-live, post-live and optimization phases of implementation.

No matter where you are in the Cerner implementation process, we can assess your organization’s strategy and training model and provide solutions for optimization. 

Pre-Live Assessments:
The Foundation for a Successful Cerner Training Program

• Computer Basic Skills and Hands-on Readiness
• Optimal Team Structure
• Training Calculator Analysis and Facility Readiness
• Backfill Planning
• Communications/Clinician Engagement/Training Plan Synergy and Alignment
• Playground Rollout Strategy
• Training Environment Strategy and Management
• Curricula Development Process and Tracking
• Super User Program Structure and Activities
• Learning Management System Administration
• Critical High-Risk Workflow Curricula Audit: Inclusion and Emphasis
• Credentialed Trainer Program
• Manager Training
• Cerner Go-Live Support Plan

Post-Live Assessments:
Enable Cerner Optimization, Ensure ROI

• Knowledge Managment System
• Physician and Staff Productivity, Proficiency and Satisfaction
• New Hire Training and Onboarding
• Upgrade and Special Projects Training Strategy
• Training Enviroment Strategy and Maintenance
• Critical High-Risk Workflow Curricula Audit: Inclusion and Emphasis
• Reports Coaching Strategy
• Enduring Super User Program Structure
• Meaningful Use Training
• Rounding and Issue Resolution Protocols and System

Our Cerner Training Methodology

Our Cerner trainers come to clients equipped and prepared to handle the most challenging of circumstances. HCI’s methodology is easily transferable as we are able to bring this knowledge directly to your hospital or a local classroom setting in an effort to help develop and train your staff. In order to develop your ongoing knowledge base, our program and trainers incorporate applicable workflow processes within the context of robust Applications training. In addition, our methodology is to use sound teaching/learning theories in addition to the Cerner functionality.

World Class Cerner Trainers

HCI’s training programs are thorough and build Cerner competency using world class trainers and curriculum that will quickly advance their knowledge of not only various Cerner modules but the client’s unique organizational workflow. We will work with you to incorporate your orientation elements and unique organizational workflow.

Not only do our trainers they understand how adults learn, but they bring best-practice tools and methods forward. The HCI Group will be with you every step of the way and provide:

• Cerner training plan development and execution
• Curriculum and content development
• Domain 
• Super-user preparedness
• Training delivery, including web based, classroom and 1:1 training
• Experienced physician trainers
• Cerner go-live support
• Post implementation strategy and support

We are ready to support and lead any and all of your Cerner training efforts so that your staff can learn and focus on preparing for the changes during this critical time.

Exacting Fits, Project Savings

The backbone of the HCI Group’s success in filling job openings is a recruiting infrastructure, training and methodology unlike anything in the industry. Our dedicated team of recruiters is taught every aspect of the healthcare industry, systems, applications and organizational structure as well as the project-implementation lifecycle. We have a comprehensive understanding of our industry, so you end up screening only those candidates with the precise skills and experience you need.

Using sophisticated recruiting tools and industry-leading social-media recruiting techniques, we tailor our recruitment and staff-fulfillment services to your unique requirements and culture, while also offering significant savings through competitive pricing.

The HCI Group is uniquely positioned to meet the healthcare IT requirements of your organization. We are focused on fine-tuned approaches that ensure a reduction in the cost of healthcare through flexible staffing models that support effective capacity planning. We pride ourselves on offering cost-effective solutions for healthcare companies to plan, implement and sustain health information technology, including but not limited to:

• Electronic health records (EHR)
• Integrated enabling technologies
• Data analytics.

All Vendors, Strategies and Solutions

Assembling a team of such depth and breadth allows the HCI Group to address the entire implementation cycle and to help you achieve effective results on your own schedule. We work in a highly collaborative manner with your staff, stakeholders and others, minimizing transition time and maximizing knowledge sharing, while also producing high-quality deliverables at defined milestones.

People Make the Difference

The HCI Group professionals recruited for your projects are the best in their fields. From clinicians and subject-matter experts to highly skilled HCI Group technical personnel, every candidate we submit will be a fully trained, experienced professional who will understand your needs and provide immediate value for your organization.

Your Full-Service Partner

Many firms are limited and choose only to engage in consulting positions. The HCI Group is committed to being a true partner, helping your information-system department achieve its internal full-time hiring goals as well as providing expert resources for your project consulting needs.

International Presence

The HCI Group is a global firm with consultants spanning eleven time zones in North America, Europe and the Middle East. With international offices strategically located in the United Kingdom, we are a key player in the effort to expand healthcare information technology to clients, partners and governmental agencies around the world.