The HCI Group has extensive experience serving Cerner clients across the world. Our involvement extends across the full spectrum of a Cerner implementation from pre-implementation planning, design, build testing, and training, through to clinical application support post go-live.
As Cerner continues to introduce new and improved solutions, the HCI Group has kept pace. Our Cerner resources understand the integration needs of the clients and have longstanding experience supporting multiple applications, clinical processes and end users. The HCI Group has a recruitment team fully dedicated to finding the best Cerner resources in the industry and is known for providing “hard-to-find” talent. Whether you are looking for expertise to support your internal staff or your end users, you can count on the HCI Group.
The HCI Group realizes that the journey continues after implementation. We strive to be a long-term partner, helping clients realize the value from their investment by providing:
Our Cerner consultants have a wealth of experience with today’s leading Cerner software modules, including:
CPOE and Medication
Millennium Care Aware
Millennium Core Services
Millennium ERM ESM
Millennium Knowledge Solutions
Millennium Message Center
Millennium Open Engine
Millennium Orders Management
Millennium Perioperative Solutions
Millennium PowerChart Office
Millennium Revenue Cycle Solutions
Zynx Order Set Integration Our Cerner Support Projects
Based on our deep understanding of Cerner’s applications and technologies, our recognized position as Thought Leaders in Healthcare, and our project team’s level of experience, HCI helps organizations ensure a successful Cerner implementation.
Using our in-depth knowledge of Cerner, we offer cost effective solutions for healthcare organizations to train and go-live with Cerner successfully. Recently ranked as the Best-In-KLAS in the Go-Live category, HCI has completed some of the largest Cerner Go-Lives including Adventist, Baptist Health (Jacksonville, FL), and Texas Tech University.
Our leaders are experts in Cerner project management and delivery. Our activation team brings a track record of success using the best known national and international standards. Our onsite project lead is there to ensure an effective and seamless adoption of Cerner, one that will be viewed by the client's clinicians and staff as both high quality and successful. Central to our Cerner Go-Live methodology is that we engage early in the implementation with the client's project leaders. To accomplish this, we begin on our first project planning session and review closely every aspect of your go-live activities.
We review your approach to command center layout, role/duties for command center leaders, Cerner ticketing intake, ticketing software as well as your process for ticketing resolution and complex ticket escalation. HCI will engage with local project managers to assist with incident management ticketing process and help coordinate the design and functionality of the Cerner command center.
HCI leaders carefully review appointment conversation plan and potential needs for staffing manual conversions. If additional support for manual conversions is necessary, we can attempt to time the on-boarding process for external resources prior to activation to assist the conversions team.
It is important that HCI Leadership meets with site administrators early in the engagement process. It is important to review first-hand the geographic layout of sites going live and assess the number of end users and support type (Front Desk vs Nursing vs Provider) that will be working in each area. In addition, this time allows us to build relationships with site administrators and ensures we gather our assessment data directly from the source.
A thorough Cerner 'At the Elbow' support assessment requires HCI leadership to understand how you organized your super user program. What initiatives did you design to help make your super users, super? Additionally, we will look to understand of exactly who and where each super user is assigned to work during go-live.
As part of our approach to go-live, we need to uncover your existing plans to support operational/workflow dress rehearsals, we will want to work with your teams internally, assess what has been complete thus far, make adjustments and begin planning for delivery with project coordinators. We will work with your team to build a strategy that focuses on quality and provides a good experience for end users in each department.
Our emphasis is on quality. We want to ensure that we cover every conceivable detail as we prepare and deliver your go-live. We will focus our efforts to bring the client exceptional talent from around the industry and will ensure we prepare these individuals with a specialized orientation.
Other areas that will require thought and project leadership include: Designing intraday project communications, Cerner 'At the Elbow' zone support design, shift change agenda, daily reporting tools, ‘At the Elbow’ support project scheduling and gathering KPIs.
Capture additional revenue and operate more efficiently by using Soarian Financials software to streamline the collection and management of financial data and clinical information.
Designed by Siemens to run on the next generation of healthcare information technology infrastructure, Soarian Financials uses a rules-driven approach to improve charge capture and increase first-pass clean claims.
From a single provider to a multi-entity organization, Soarian Financials improves revenue cycle management by standardizing processes across the enterprise, thus ensuring consistency in patient care and billing. Soarian Financials users can:
The HCI Group helps healthcare organizations optimize charge capture processes and maximize net revenue by using Soarian Enterprise Revenue Cycle Management software to improve workflows. As experts in the design, build, and implementation of Soarian Financials applications, our experienced consultants can support you from assessment through optimization.
At The HCI Group, our Cerner Soarian Financials consultants know more than the software. We simplify revenue cycle management, thereby producing benefits such as reducing days in discharged not final billed, write-offs for bad debt or rejected claims, and days in accounts receivable (AR). In helping you manage your revenue cycle more effectively, we assist you in improving the health of your organization and its patients.
Training providers and staff on Cerner takes critical planning and knowledge. Does your organization have both? A Cerner training assessment conducted by The HCI Group identifies strengths and weaknesses in your strategy and staffing model and offers solutions for the pre-live, go-live, post-live and optimization phases of implementation.
No matter where you are in the Cerner implementation process, we can assess your organization’s strategy and training model and provide solutions for optimization.
Our Cerner trainers come to clients equipped and prepared to handle the most challenging of circumstances. HCI’s methodology is easily transferable as we are able to bring this knowledge directly to your hospital or a local classroom setting in an effort to help develop and train your staff. In order to develop your ongoing knowledge base, our program and trainers incorporate applicable workflow processes within the context of robust Applications training. In addition, our methodology is to use sound teaching/learning theories in addition to the Cerner functionality.
HCI’s training programs are thorough and build Cerner competency using world class trainers and curriculum that will quickly advance their knowledge of not only various Cerner modules but the client’s unique organizational workflow. We will work with you to incorporate your orientation elements and unique organizational workflow.
Not only do our trainers they understand how adults learn, but they bring best-practice tools and methods forward. The HCI Group will be with you every step of the way and provide:
We are ready to support and lead any and all of your Cerner training efforts so that your staff can learn and focus on preparing for the changes during this critical time.
The backbone of the HCI Group’s success in filling job openings is a recruiting infrastructure, training and methodology unlike anything in the industry. Our dedicated team of recruiters is taught every aspect of the healthcare industry, systems, applications and organizational structure as well as the project-implementation lifecycle. We have a comprehensive understanding of our industry, so you end up screening only those candidates with the precise skills and experience you need.
Using sophisticated recruiting tools and industry-leading social-media recruiting techniques, we tailor our recruitment and staff-fulfillment services to your unique requirements and culture, while also offering significant savings through competitive pricing.
The HCI Group is uniquely positioned to meet the healthcare IT requirements of your organization. We are focused on fine-tuned approaches that ensure a reduction in the cost of healthcare through flexible staffing models that support effective capacity planning. We pride ourselves on offering cost-effective solutions for healthcare companies to plan, implement and sustain health information technology, including but not limited to:
Assembling a team of such depth and breadth allows the HCI Group to address the entire implementation cycle and to help you achieve effective results on your own schedule. We work in a highly collaborative manner with your staff, stakeholders and others, minimizing transition time and maximizing knowledge sharing, while also producing high-quality deliverables at defined milestones.
The HCI Group professionals recruited for your projects are the best in their fields. From clinicians and subject-matter experts to highly skilled HCI Group technical personnel, every candidate we submit will be a fully trained, experienced professional who will understand your needs and provide immediate value for your organization.
Many firms are limited and choose only to engage in consulting positions. The HCI Group is committed to being a true partner, helping your information-system department achieve its internal full-time hiring goals as well as providing expert resources for your project consulting needs.
The HCI Group is a global firm with consultants spanning eleven time zones in North America, Europe and the Middle East. With international offices strategically located in the United Kingdom, we are a key player in the effort to expand healthcare information technology to clients, partners and governmental agencies around the world.
The HCI Group host regular webinars exploring current topics within the healthcare IT industry.
The HCI Group offer a wide range of innovative, design-centric, and cost effective solutions.
The HCI Group has helped more than 220 healthcare clients improve the delivery of care and optimize the return on their IT investments.
Need assistance? The HCI Group offer 24/7 Support Desk services that can be customized to the needs of our clients.
Without the focus HCI brought to this project, we would not have progressed as rapidly or successfully as we did."
"HCI consultants were very much 'experts' in this area, and were very familiar with our software vendor's application and the softer side of managing people through tremendous change... I was amazed at how knowledgeable their consultants were, and how quickly they developed relationships with physicians and staff. The combination of expertise and personality allowed them to become fully engaged and utilized throughout the implementation."