Healthcare organizations have invested heavily in technology with the promise of increased quality of care and reduction in cost while maintaining regulatory compliance and a competitive position in the market. Healthcare CIOs are under constant pressure to deliver on this promise in a dynamic industry where regulations, cost restrictions, skills or staffing issues, compliance and cybersecurity challenges compete for resources and funding.
Application Managed Services (AMS) provided by The HCI Group can relieve pressure on healthcare CIOs by transferring the responsibilities of technology and infrastructure to a trusted resource, resulting in access to greater efficiencies, reduction in operating costs and improved services.
The HCI Group’s Application Management Services offers capacity planning services, as well as a relief valve for supplementing your supply. We provide 24x7x365 support coverage.
The HCI Group provides proactive process improvements using industry best practices and Information Technology Infrastructure Library (ITIL) aligned incident and problem management methods. We also employ effective knowledge management processes that enable information sharing across the organization to continually reduce ticket volumes.
We offer incident management and business intelligence (data analytics) toolsets, providing your team with the real-time dashboard reporting needed to make the best decisions.
Deploying HCI’s tools and IT servers helps reduce operating costs by 20-45%. This decrease enables an increase in quality and productivity across the IT organization, ultimately allowing an improved patient experience and growth to the core business.
HCI’s application management services implement strong governance and communication, facilitate collaboration between IT and end users, enhance opportunities for leveraging automation and analytics solutions and engage stakeholders in innovation sessions to improve performance.
Through implementing an accountability driven, performance-based culture, introducing new technologies to further position the organization and improve the knowledge, skills and capabilities of staff, HCI’s Healthcare IT managed services enhance capabilities.
The HCI Group host regular webinars exploring current topics within the healthcare IT industry.