Continually reaping the benefits of your Epic Electronic Health Record (EHR) investment requires you to commit to both the optimization and maintenance of the system, well beyond the initial Go-Live.
You must regularly make major upgrades to Epic in order to maximize your ROI. Epic upgrades require diligence and discipline to keep current with the Epic’s release schedule. In addition to helping you to realize the benefits of software maintenance and to retain membership in Epic’s Good Maintenance program, implementing the latest functionality available also provides you with the framework for complying with regulatory and compliance requirements (e.g. – Meaningful Use).
You should plan to execute a major upgrade every 12 to 18 months to stay current with Epic‘s release of major versions of its EHR. Each upgrade takes six to nine months of planning, testing, training, execution, post-upgrade support, and optimization.
Major upgrades require significant investments of your finite time, labor, and budget resources.
The HCI Group can help you through your Epic Upgrade
The Epic team at HCI will help you customize your upgrade plan. Here are two examples of ways we have helped our clients:
Epic Service Desk – our Service Desk Team can maintain much of the keep-the-lights-on (KTLO) activity to allow your team to have the bandwidth to focus on the upgrade. This approach will also allow your team to become proficient on the nuances of the new release, thereby keeping your knowledge in-house. For a demonstration of our Epic Service Desk Dashboard please view the image.
Epic Staff Augmentation – The effort required for planning, testing, and executing a successful upgrade is considerable. The greater the number of interfaces to ancillary systems the higher the degree of complexity of testing becomes, which in turn equates to additional hours dedicated to the upgrade activity. HCI can provide you with a team that can be dedicated to performing your Epic Upgrade for a period of 6 to 9 months. HCI’s team is well versed in the most recent release and can quickly and competently get your system up to date.