The Right People and Epic Support for Every Phase of Your Project
HCI is the industry leader in providing supplemental staffing and support services to leading healthcare organizations as they implement, activate, and optimize their Epic EHR and surrounding systems.
HCI has partnered with and provided IT supplemental staffing services to many of the largest healthcare provider organizations for the last 13+ years. With our Epic-specific and wide array of healthcare IT consulting experience, we are well-positioned to support you in all of your Epic EHR projects, staffing needs, and more.
The HCI Group Supports Healthcare Organizations Moving EHR to AWS
Save Money and Reduce Risk with the HCI Group
Our Epic implementation approach provides our clients with reduced risk and project costs via a milestone/deliverable-based pricing model.
Our hybrid model includes HCI’s highly customized - innovation-led - engagement management as well as implementation, training, go-live, and long-term support (both on Epic and legacy systems).
Our Epic EHR Core Competencies
The HCI Group delivers full-spectrum Epic Electronic Health Record system implementation and support services that include:
- Epic Center of Excellence
- Enterprise-wide Epic implementations (design/build/test)
- Epic run support (maintenance, break/fix, optimization projects)
- End user training
- At-the-elbow Go Live support
- Special projects post-live
- Quarterly upgrades
- Epic Refuel programs
- Epic Community Connect (business development, implementation, training, and post-live maintenance)
- New application implementations
- Integration of third-party tools into Epic
- Epic in the Cloud
Our Epic Clients
Health System in Washington
Provided a seamless transition to Epic with significant cost savings realized. 24/7 legacy EHR system support resulted in reduced incoming ticket volume and at a minimum rating of 9 out of 10 on all feedback surveys.
Health System in Ohio
The objectives of this Epic project were to re-build the Epic EHR functionality across all provider campuses and sites, as well as to recently acquired facilities. Project includes 100+ resources from our team for a 2.5 year engagement.
Health System in Oklahoma
The objectives of the outsourcing engagement were to assume responsibility of their entire IT Run operations consisting of: data center, network, end user computing, application managed services (Epic, Non-Epic and other business applications; 200+), service desk (involving IT helpdesk, physician concierge desk, field services), and more.