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From planning to execution, choosing the right activation partner is crucial to success before, during, and after your EHR go-live event.

Your patients’ care is the top priority, and automation can help to improve your patients' and caregivers' healthcare. It also makes your organization more agile and improves the end-user experience. However, going live with a new EHR is critical for any healthcare system. 

The HCI Group understands how to support you as digital transformation leaders with healthcare domain expertise. 

Our experienced activation team, coupled with our proven go-live methodology, will deliver the guidance, confidence, and results you need. We ensure you have the best end-user support experience as you roll out your new EHR system.

Looking for a go-live partner or immediate support?


HCI’s Go Live Support Expertise

98% of our ATE resources have worked with HCI on 4+ Go-Live engagements

13 years experience - implementation, training, and Go Live support services to 200+ healthcare provider organizations globally

Epic experts - supported Epic’s first implementation projects in the UK and Switzerland - providing implementation, training, and support

Deployed 5,200+ at-the-elbow (ATE) resources to support 150,000+ end users

Provided 1,000+ ATE resources for individual Go Live projects at multiple sites

Our Go-Live Support Management includes:

  • Experienced Support Resources
  • Front-line Feedback and Reporting
  • Full-Service Go-Live Scheduling 
  • Support Needs Guidance and Validation 
  • Super User Scheduling
  • Turn-key Logistics
  • Virtual and Onsite Staffing Assessments

A Global Market Leader In EHR Go-Live Support

Innovative Solutions

The HCI Group offer a wide range of innovative, design-centric, and cost-effective solutions.


Trusted Vendor

The HCI Group has assisted clients of all sizes and types, including Integrated Delivery Networks (IDNs), large multi-hospital systems, academic medical centers, specialty hospitals, and small community and critical-access hospitals.


Dedicated Support

Need assistance? The HCI Group offer 24/7 Support Desk services that can be customized to the needs of our clients.