Ranked as best-in-KLAS provider for go-live support, HCI offers cost effective solutions for healthcare organizations to train and execute your Epic go-live successfully. Using our in-depth knowledge of Epic we offer cost effective solutions for healthcare organizations to train and activate Epic successfully.
Our leaders are experts in Epic go-live project management and delivery. Our go-live support team brings a track record of success using the best known national and international standards. Our onsite project lead is there to ensure an effective and seamless adoption of Epic, one that will be viewed by the client's clinicians and staff as both high quality and successful. Central to our methodology is that we engage early in the go-live planning with the client's project leaders. To accomplish this, we begin on our first project planning session and review closely every aspect of your go-live activities. This includes—but it by no means limited to—the following key strategic areas of activation:
We review your approach to command center layout, role/duties for command center leaders, Epic ticketing intake, ticketing software as well as your process for ticketing resolution and complex ticket escalation. HCI will engage with local project managers to assist with incident management ticketing process and help coordinate the design and functionality of the Epic command center.
HCI leaders carefully review appointment conversation plan and potential needs for staffing manual conversions. If additional support for manual conversions is necessary, we can attempt to time the on-boarding process for external resources prior to activation to assist the conversions team.
It is important that HCI Leadership meets with site administrators early in the engagement process. It is important to review first-hand the geographic layout of sites going live and assess the number of end users and support type (Front Desk vs Nursing vs Provider) that will be working in each area. In addition, this time allows us to build relationships with site administrators and ensures we gather our assessment data directly from the source.
A thorough Epic 'At the Elbow' support assessment requires HCI leadership to understand how you organized your super user program. What initiatives did you design to help make your super users, super? Additionally, we will look to understand of exactly who and where each super user is assigned to work during go-live. HCI leadership supports Epic's model of a 6:1 ratio but in many instances augments this to ensure that acute areas or areas with greater training needs are adequately supported. A super user by Epic’s definition is dedicated 100% to At Elbow Support during go-live. If this is not the case, we will need to map out where and exactly how much support each individual is capable of providing.
As part of our approach to go-live, we need to uncover your existing plans to support operational/workflow dress rehearsals, we will want to work with your teams internally, assess what has been complete thus far, make adjustments and begin planning for delivery with project coordinators. We will work with your team to build a strategy that focuses on quality and provides a good experience for end users in each department.
Our emphasis is on quality. We want to ensure that we cover every conceivable detail as we prepare and deliver your Epic go-live. We will focus our efforts to bring the client exceptional talent from around the industry and will ensure we prepare these individuals with a specialized orientation.
Other areas that will require thought and project leadership include: Designing intraday project communications, 'At Elbow' zone support design, shift change agenda, daily reporting tools, At Elbow support project scheduling and gathering KPIs.
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