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The HCI Group Interface and Interoperability Services

Interface & Interoperability Services

Our team takes the time to understand and leverage organizational culture, hierarchy and internal customer dynamics.

The HCI Group offers proven consulting services to help our clients with every aspect of integration. With the current pressures to improve patient outcomes and with ever-increasing government regulations, the need to handle data efficiently and effectively throughout the healthcare enterprise has become a top priority.

Thanks to our proven experience, the HCI Group ensures your data is accurate and that the transfer is streamlined to each and every ancillary system. Our integration-project resources apply our proven project methodology to assure that your interfaces are designed and tested effectively. We can:

  • Develop and/or validate your strategic-integration plan
  • Develop sub projects and associated objectives to fulfill the plan
  • Plan, schedule and control integration activities
  • Lead, coordinate and facilitate all integration resources
  • Manage risk within the integration team to ensure contingency planning
  • Manage projects within the established scope, schedule and budget
  • Implement change-management methodology
  • Play a lead role within the client site that is able to identify additional resource needs

Quality Interfaces Equal Savings

Integration calls for people with more than just raw technical skill. Effective consultants must also have an ability to communicate effectively with all parties involved in the integration process. Counting on the HCI Group as your integration partner improves testing quality and reduces risk that might affect your project. HCI Group’s senior integration consultants provide services such as:

  • Integration project management
  • Specification review and clarification
  • Interface assessments
  • Interface design and implementation
  • Interface test plan design and execution
  • Documentation and training
  • Interface monitoring and support agreements

Monthly Interface Monitoring and Support Agreements

The HCI Group provides interface support and monitoring for your organization in a flexible model designed to meet your complete departmental and budgetary needs. Our tiered monthly support programs provide:

Monthly Support Packages Care Plus Care Pro Care Premium

Resolve errors and vendor communication

The HCI Group Interface and Interoperability The HCI Group Interface and Interoperability The HCI Group Interface and Interoperability

Minor changes to configuration parameters
(IP address / ports, minor mapping, etc.)

The HCI Group Interface and Interoperability The HCI Group Interface and Interoperability The HCI Group Interface and Interoperability

Counteractive measures provided on error alerts 

The HCI Group Interface and Interoperability The HCI Group Interface and Interoperability The HCI Group Interface and Interoperability

Monitoring of process utilization and disk space 

The HCI Group Interface and Interoperability The HCI Group Interface and Interoperability The HCI Group Interface and Interoperability

Lights-out weekend and evening coverage

    The HCI Group Interface and Interoperability

24/7 Real-time monitoring of interfaces  

    The HCI Group Interface and Interoperability

Reaction time 

3 hours 

2
hours  

1
hour 

Support hours 

8-5
M-F 
6-8
M-F 
24/7/365 

Break / fix monthly hour pool 

10 hours  15 hours  20
hours 

"You guys have been a Godsend. We wouldn't have made it through the day without you."
—Randy Magargle, IS Project Manager, Evangelical Community Hospital

Need more information on how we can be your integration partner?

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